Do you offer 911 service?

Yes. MyOwn Telco is duly registered with the CRTC and provides 911 services to its customers. 911 Service is also offered free of charge to all of our customers that have a JaFone or Business plan. Once you have acquired a phone number, you need to fill the following form and send it to the […]

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What is a web call-back?

Web call-back is the ability to initiate a phone call directly from the Voice Portal. Located in the Functions section, the web call-back features allows you to specify a number to dial so that when it is answered, the callee will be conferenced with the destination number. This could for instance be used to have the system […]

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How do I use speed dialing?

To use speed dialing for your contacts, simply dial the prefix that has been set in the Contacts section of the Voice Portal. For example, if the speed dialing code for a particular contact is 5, simply dial **5. Please note that the call will fail if your phone device’s internal dialplan is not configured […]

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How does call forwarding work?

In order to forward inbound calls to a phone located outside of our network, you need to access the Function section of the Voice Portal and specify the phone number at which you want to forward calls to, and then activate call forwarding. The country prefix always need to be specified when you input the phone […]

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How does call recording work?

There are two different ways to record a call; In order to record a call that you are about to dial, either add *18 or 9998 as a prefix to the phone number. For example, to record a call to 5148882424, either dial *185148882424 or 99985148882424. Please note that the call will fail if your […]

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