In order to forward inbound calls to a phone located outside of our network, you need to access the Function section of the Voice Portal and specify the phone number at which you want to forward calls to, and then activate call forwarding. The country prefix always need to be specified when you input the phone […]
All posts by MyOwn Telco
Can I call other users on the network?
Yes. You can call other users on the network by dialing their six digit account number. Network calls are also free.
How does call recording work?
There are two different ways to record a call; In order to record a call that you are about to dial, either add *18 or 9918 as a prefix to the phone number. For example, to record a call to 5148882424, either dial *185148882424 or 99185148882424. Please note that the call will fail if your […]
How much does a Reseller account cost?
There is no associated cost to obtain a Reseller account, it’s free. Please contact our support team to have your account converted to a Reseller account.
Do you sell phones, ATAs and other devices?
Yes. Please contact our support team in order to have a quote for the hardware you need. We usually ship within 24h once a payment is received.
What is BYOD?
Bring your own device (BYOD) refers to the policy of permitting customers to use personally owned devices (SIP phones, ATAs, laptops, tablets, and smart phones) with their Internet Telephony Service Providers (ITSP) network. The phenomenon is commonly referred to as IT consumerization. MyOwn Telco adheres to this policy and lets you use your own phone device on its […]
Can I get two phones to register on the same account?
Yes. You must configure your two phones using the registration info that has been provided to you in the account confirmation e-mail that you have received. The first phone device should use your six digit account number as the username, while your second phone should use the same account number plus the letter ‘B‘ at […]
I have a problem configuring my phone device/system, can you help?
Yes. We always do what is possible to have you up and running. Customer support is an important part of our philosophy. We’ll do the best to help you no matter the type of equipment you are using.
What are your support hours?
Our live support hours by phone are from 9:00 to 17:00 EST (Eastern Standard Time). However, our email support extends beyond those hours.
In which languages can you support me?
We support our customers in both French and English.