Features and Settings – MyOwnTelco Support

How do I enable roaming?

MyOwn Telco — Tue, 16 Jul 2019 00:12:41 +0000

Roaming is a security feature implemented for all accounts, that restricts international usage. By default, all accounts have roaming disabled.

If you intend to travel and make calls from outside of your country of residence, please let us know so that we can enable roaming on your account.

Please note that there are no extra fees when roaming and that configuration is also performed free of charge by the support team.

Can I register a second phone using the same account?

MyOwn Telco — Thu, 14 Feb 2019 15:18:20 +0000

Yes. As an example, if your account number is “444444” and password is “555555” you will then have to individually register the two phones using the following credentials:

Phone #1:

Username “444444” and password “555555”

Phone #2:

Username “444444B” and password “555555”

For how long do you retain users data?

MyOwn Telco — Fri, 08 Feb 2019 04:26:58 +0000

MyOwn Telco presently retains user data and documents for the following periods of time:

Call records (CDRs): 3 years
SMS records: 3 years
Fax documents: 3 years
Voicemail messages: 3 months
Campaign data and recordings: 3 years
API reporting data: 2 years

How do I send a fax by e-mail?

MyOwn Telco — Mon, 28 Jan 2019 14:18:31 +0000

In order to send a fax by e-mail you will first need to acquire a fax line. Once you know your fax line number, you can use it to send a document by sending an e-mail to: @myowntelco.net.

For example, if your fax phone number is 514-666-5454 and that you need to send a document to 514111222, then you may send it by doing so:

Set the e-mail recipient to: 5146665454@myowntelco.net
Set the e-mail subject to the destination fax number, without its country code: 5141112222
Put in the e-mail body a short paragraph that will appear on the cover page
Attach to the e-mail the document that you want to send as a PDF

How can I configure my Asterisk PBX?

MyOwn Telco — Fri, 12 May 2017 15:58:18 +0000

Follow this example to interconnect an Asterisk PBX to our platform replacing 111111 with your 6 digits account number and 222222 with your password:

SIP.CONF

[general]

register => 111111:222222@sip.myowntelco.net

[111111]
host=sip.myowntelco.net
type=friend
username=111111
secret=222222
context=incoming-sip
dtmfmode=rfc2833
qualify=yes
disallow=all
allow=ulaw,g729,gsm
insecure=port,invite
nat=no

IAX.CONF

[general]
register => 111111:222222@sip.myowntelco.net

[111111]
host=iax2.myowntelco.net
type=friend
username=111111
secret=222222
context=incoming-iax
dtmfmode=rfc2833
qualify=yes
disallow=all
allow=ulaw,g729,gsm
insecure=port,invite
nat=no

EXTENSIONS.CONF

; For MyOwn Telco SIP inbound calls
[incoming-sip]
exten => _.,1,Answer()
exten => _.,n,Playback(demo-echotest)
exten => _.,n,Hangup

; For MyOwn Telco IAX2 inbound calls
[incoming-iax]
exten => _.,1,Answer()
exten => _.,n,Playback(demo-echotest)
exten => _.,n,Hangup

; For outbound calls initiated by your phone
[dial-out]
exten => _X.,1,Set(CALLERID(all)="John Doe" <5143334444>)
exten => _X.,n,Dial(SIP/111111/${EXTEN})
exten => _X.,n,Hangup

Do you support faxes and T.38 protocol?

MyOwn Telco — Wed, 10 May 2017 18:06:08 +0000

Yes. Fax machines are supported through the T.38 fax protocol which is implemented in all standard fax machines. If you owe a fax machine and would like to use it on our network, then you will need an ATA (Analog Telephone Adaptor) for your Fax machine to connect to. The ATA will in turn need to be connected to your Internet router or network switch using a standard network cable.

Do you offer 911 service?

MyOwn Telco — Tue, 02 May 2017 18:56:55 +0000

Yes. MyOwn Telco is duly registered with the CRTC and provides 911 services to its customers.

911 Service is also offered free of charge to all of our customers that have a JaFone or Business plan.

Once you have acquired a phone number, you need to fill the following form and send it to the support team so we can complete your 911 registration:

Download 911 registration form here

How can I dial free of charge from one of the worldwide access points?

MyOwn Telco — Tue, 02 May 2017 12:29:58 +0000

Dial the local number for the city you are in, free of charge, and at the prompt enter *9824 followed by a phone number that pertains to our network. Regular charges will occur if you connect to a conference bridge or the calling card system.

Example; if you are in Paris, France, and want to reach a Canadian phone number (e.g. 514-666-5454), you would call Paris local access point number 1-83-90-70-70 and then at the prompt enter *98245146665454.

To reach our calling card system, at the prompt enter *98248778216033

To reach a conference bridge, at the prompt enter *98248774544502

We have a presence in all following countries; the complete list with cities and phones numbers is available through the Voice Portal:

Argentina
Australia
Austria
Belgium
Brazil
Bulgaria
Canada
Chile
Croatia
Cyprus
Czech Republic
Denmark
Dominican republic
Finland
France
Georgia
Germany
Hungary
Ireland
Israel
Italy
Japan
Latvia
Mexico
Netherlands
New Zealand
Norway
Peru
Poland
Romania
Russia
Slovenia
South Africa
Spain
Sweden
Switzerland
United Kingdom
United States

What is a web call-back?

MyOwn Telco — Sun, 30 Apr 2017 19:31:35 +0000

Web call-back is the ability to initiate a phone call directly from the Voice Portal.

Located in the Functions section, the web call-back features allows you to specify a number to dial so that when it is answered, the callee will be conferenced with the destination number. This could for instance be used to have the system dial your cellular phone, and once the call is answered, the system would conference you with the final destination number.

Any phone number can be used and the country code prefix is mandatory, for example: 15148885252.

In place of using a phone number, you can also have your currently registered phone to be dialed for the initial system call.

The destination call can either be a phone number, a contact name or a conference bridge, if you already have reserved one.

How do I use speed dialing?

MyOwn Telco — Sun, 30 Apr 2017 17:26:02 +0000

To use speed dialing for your contacts, simply dial the prefix that has been set in the Contacts section of the Voice Portal.

For example, if the speed dialing code for a particular contact is 5, simply dial **5.

Please note that the call will fail if your phone device’s internal dialplan is not configured to pass the **5 prefix to our network.