MyOwnTelco Support

How do I install Zoiper on mobile?

MyOwn Telco — Mon, 19 Oct 2020 22:12:15 +0000

To configure Zoiper on your mobile phone, simply execute the following steps;

Step 1 – Click on the Providers list button:

Step 2 – Select MyOwn Telco from the providers list:

Step 3 – Click on the Get configuration button:

Step 4 – Provide your 6 digits username and password:

Step 5 – On the final screens, allow Zoiper for the different accesses and allow it to run in background for better performance.

How do I enable roaming?

MyOwn Telco — Tue, 16 Jul 2019 00:12:41 +0000

Roaming is a security feature implemented for all accounts, that restricts international usage. By default, all accounts have roaming disabled.

If you intend to travel and make calls from outside of your country of residence, please let us know so that we can enable roaming on your account.

Please note that there are no extra fees when roaming and that configuration is also performed free of charge by the support team.

Can I register a second phone using the same account?

MyOwn Telco — Thu, 14 Feb 2019 15:18:20 +0000

Yes. As an example, if your account number is “444444” and password is “555555” you will then have to individually register the two phones using the following credentials:

Phone #1:

Username “444444” and password “555555”

Phone #2:

Username “444444B” and password “555555”

For how long do you retain users data?

MyOwn Telco — Fri, 08 Feb 2019 04:26:58 +0000

MyOwn Telco presently retains user data and documents for the following periods of time:

Call records (CDRs): 3 years
SMS records: 3 years
Fax documents: 3 years
Voicemail messages: 3 months
Campaign data and recordings: 3 years
API reporting data: 2 years

How do I send a fax by e-mail?

MyOwn Telco — Mon, 28 Jan 2019 14:18:31 +0000

In order to send a fax by e-mail you will first need to acquire a fax line. Once you know your fax line number, you can use it to send a document by sending an e-mail to: @myowntelco.net.

For example, if your fax phone number is 514-666-5454 and that you need to send a document to 514111222, then you may send it by doing so:

Set the e-mail recipient to: 5146665454@myowntelco.net
Set the e-mail subject to the destination fax number, without its country code: 5141112222
Put in the e-mail body a short paragraph that will appear on the cover page
Attach to the e-mail the document that you want to send as a PDF

How much does conference calls cost?

MyOwn Telco — Fri, 12 May 2017 20:10:58 +0000

Our conference bridge service’s cost is $1.00 per day and can be used an unlimited number of times during that period.

An addition fee of $1.00 is charged when the Web Collaboration service option is chosen.

Once conference bridge is up the following fees will apply for each caller:

FREE access for all callers directly dialing from our network
0.016¢ per minute when dialing from a local number
0.042¢ per minute when dialing from a toll-free number

How can I configure my Asterisk PBX?

MyOwn Telco — Fri, 12 May 2017 15:58:18 +0000

Follow this example to interconnect an Asterisk PBX to our platform replacing 111111 with your 6 digits account number and 222222 with your password:

SIP.CONF

[general]

register => 111111:222222@sip.myowntelco.net

[111111]
host=sip.myowntelco.net
type=friend
username=111111
secret=222222
context=incoming-sip
dtmfmode=rfc2833
qualify=yes
disallow=all
allow=ulaw,g729,gsm
insecure=port,invite
nat=no

IAX.CONF

[general]
register => 111111:222222@sip.myowntelco.net

[111111]
host=iax2.myowntelco.net
type=friend
username=111111
secret=222222
context=incoming-iax
dtmfmode=rfc2833
qualify=yes
disallow=all
allow=ulaw,g729,gsm
insecure=port,invite
nat=no

EXTENSIONS.CONF

; For MyOwn Telco SIP inbound calls
[incoming-sip]
exten => _.,1,Answer()
exten => _.,n,Playback(demo-echotest)
exten => _.,n,Hangup

; For MyOwn Telco IAX2 inbound calls
[incoming-iax]
exten => _.,1,Answer()
exten => _.,n,Playback(demo-echotest)
exten => _.,n,Hangup

; For outbound calls initiated by your phone
[dial-out]
exten => _X.,1,Set(CALLERID(all)="John Doe" <5143334444>)
exten => _X.,n,Dial(SIP/111111/${EXTEN})
exten => _X.,n,Hangup

Can you port my fax number?

MyOwn Telco — Wed, 10 May 2017 18:09:46 +0000

Yes, absolutely. Porting a fax number follows the same process as porting any other phone number. Reach out to our support team for more information on the LNP process.

Do you support faxes and T.38 protocol?

MyOwn Telco — Wed, 10 May 2017 18:06:08 +0000

Yes. Fax machines are supported through the T.38 fax protocol which is implemented in all standard fax machines. If you owe a fax machine and would like to use it on our network, then you will need an ATA (Analog Telephone Adaptor) for your Fax machine to connect to. The ATA will in turn need to be connected to your Internet router or network switch using a standard network cable.

Can I use Servatus for telemarketing purposes?

MyOwn Telco — Tue, 09 May 2017 21:28:55 +0000

No. Servatus can only be used for contacting individuals or group of persons such as teams, employees, already acquired customers or city residents, where a preexisting relationship exists. Any account that uses Servatus for telemarketing purposes will be closed immediately, this without any reimbursement.

If you are not sure if Servatus can be used within a certain context please feel free to contact our support team.