https://support.myowntelco.net/ 2026-05-08T13:34:41+00:00 https://support.myowntelco.net/ https://support.myowntelco.net/lib/exe/fetch.php?media=wiki:dokuwiki.svg text/html 2025-11-19T10:10:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://support.myowntelco.net/doku.php?id=features_and_settings:can-i-call-other-users-on-the-network&rev=1763547005&do=diff Can I call other users on the network? ---------- Yes. You can call other users on the network by dialing their 6-digit account number. Network calls are free of charge. text/html 2025-11-19T13:22:25+00:00 Anonymous (anonymous@undisclosed.example.com) https://support.myowntelco.net/doku.php?id=features_and_settings:can-i-get-two-phones-registered-on-the-same-account&rev=1763558545&do=diff Can I get two phones registered on the same account? ---------- Yes, you can register two phones on the same account by following these steps: * Use the registration information provided in your account confirmation email. * For the first phone, set the username to your 6-digit account number. text/html 2025-11-19T07:17:55+00:00 Anonymous (anonymous@undisclosed.example.com) https://support.myowntelco.net/doku.php?id=features_and_settings:can-i-register-a-second-phone-using-the-same-account&rev=1763536675&do=diff Can I register a second phone using the same account? ---------- Yes, you can. For example, if your account number is “444444” and your password is “555555,” you will need to register each phone individually with the following credentials: text/html 2025-11-19T08:16:59+00:00 Anonymous (anonymous@undisclosed.example.com) https://support.myowntelco.net/doku.php?id=features_and_settings:do-you-offer-911-service&rev=1763540219&do=diff Do you offer 911 service? ---------- Yes, MyOwn Telco is officially registered with the CRTC and provides 911 services to all of our customers. We offer 911 service free of charge to customers with either a JaFone or Business plan. Once you have obtained a phone number, please complete the following form and send it to our support team to finalize your 911 registration: text/html 2025-11-19T08:04:15+00:00 Anonymous (anonymous@undisclosed.example.com) https://support.myowntelco.net/doku.php?id=features_and_settings:do-you-support-faxes-and-t-38-protocol&rev=1763539455&do=diff Do you support faxes and the T.38 protocol? ---------- Yes, we support fax machines using the T.38 fax protocol, which is a standard feature in all fax machines. If you want to use a fax machine on our network, you will need an Analog Telephone Adapter ( text/html 2025-11-19T07:24:56+00:00 Anonymous (anonymous@undisclosed.example.com) https://support.myowntelco.net/doku.php?id=features_and_settings:for-how-long-do-you-retain-users-data&rev=1763537096&do=diff For how long do you retain users' data? ---------- MyOwn Telco retains users' data and documents for the following durations: * Call records (CDRs): 3 years * SMS records: 3 years * Fax documents: 3 years * Voicemail messages: 3 months text/html 2025-11-19T08:32:46+00:00 Anonymous (anonymous@undisclosed.example.com) https://support.myowntelco.net/doku.php?id=features_and_settings:how-can-i-configure-my-asterisk-pbx&rev=1763541166&do=diff How can I configure my Asterisk PBX? ---------- Follow this example to interconnect an Asterisk PBX to our platform, replacing 111111 with your 6-digit account number and 222222 with your password: SIP.CONF [general] register => 111111:222222@sip.myowntelco.net [111111] host=sip.myowntelco.net type=friend username=111111 secret=222222 context=incoming-sip dtmfmode=rfc2833 qualify=yes disallow=all allow=ulaw,g729,gsm insecure=port,invite nat=no text/html 2025-11-19T07:10:44+00:00 Anonymous (anonymous@undisclosed.example.com) https://support.myowntelco.net/doku.php?id=features_and_settings:how-can-i-enable-roaming-on-my-account&rev=1763536244&do=diff How can I enable roaming on my account? ---------- Roaming is a security feature that restricts international usage for all accounts. By default, roaming is turned off. If you plan to travel and want to make calls from outside your country of residence, please inform us so we can enable roaming on your account. text/html 2025-11-19T08:29:20+00:00 Anonymous (anonymous@undisclosed.example.com) https://support.myowntelco.net/doku.php?id=features_and_settings:how-can-i-make-a-free-call-from-one-of-the-worldwide-access-points&rev=1763540960&do=diff How can I make a free call from one of the worldwide access points? ---------- To make a free call from one of our worldwide access points, simply dial the local number for the city you are in. Once connected, follow the prompts and enter *9824 followed by the phone number you wish to reach that is part of our network. Please note that regular charges may apply if you connect to a conference bridge or the calling card system. text/html 2025-11-19T07:38:04+00:00 Anonymous (anonymous@undisclosed.example.com) https://support.myowntelco.net/doku.php?id=features_and_settings:how-do-i-send-a-fax-by-e-mail&rev=1763537884&do=diff How do I send a fax by e-mail? ---------- To send a fax via email, you first need to acquire a fax line. After obtaining your fax line number, you can send a document by emailing it in the format: <your-fax-number>@myowntelco.net For example, if your fax number is 514-666-5454 and you want to send a document to the fax number 514-111-2222, you would do the following: text/html 2025-11-19T09:18:14+00:00 Anonymous (anonymous@undisclosed.example.com) https://support.myowntelco.net/doku.php?id=features_and_settings:how-do-i-use-speed-dialing&rev=1763543894&do=diff How do I use speed dialing? ---------- To use speed dialing for your contacts, simply dial the prefix that was set in the Contacts section of the Voice Portal. For example, if the speed dialing code for a specific contact is 5, you can dial **5. text/html 2025-11-19T09:37:45+00:00 Anonymous (anonymous@undisclosed.example.com) https://support.myowntelco.net/doku.php?id=features_and_settings:how-does-call-forwarding-work&rev=1763545065&do=diff How does call forwarding work? ---------- To forward incoming calls to a phone outside our network, you need to access the Function section of the Voice Portal. There, you can specify the phone number to which you want to forward calls and activate call forwarding. text/html 2025-11-19T13:07:06+00:00 Anonymous (anonymous@undisclosed.example.com) https://support.myowntelco.net/doku.php?id=features_and_settings:how-does-call-recording-work&rev=1763557626&do=diff How does call recording work? ---------- There are two ways to record a call: 1. Recording an Outgoing Call: To record a call that you are about to make, you can add either *18 or 9918 as a prefix to the phone number. For example, to record a call to 514-888-2424, you would dial either *185148882424 or 99185148882424. text/html 2025-11-19T09:10:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://support.myowntelco.net/doku.php?id=features_and_settings:what-is-a-web-call-back&rev=1763543405&do=diff What is a web call-back? ---------- A web call-back is a feature that allows you to initiate a phone call directly from the Voice Portal. Located in the Functions section, the web call-back feature enables you to specify a phone number to dial. When the call is answered, the system will conference the callee with the destination number. For example, this feature can be used to have the system call your cellular phone; once you answer, the system will connect you to the final destination numbe… text/html 2025-11-19T09:30:05+00:00 Anonymous (anonymous@undisclosed.example.com) https://support.myowntelco.net/doku.php?id=features_and_settings:what-is-the-default-password-for-my-voicemail&rev=1763544605&do=diff What is the default password for my voicemail? ---------- The default password for your voicemail system is 4321. We recommend changing it as soon as you access the system for the first time. text/html 2025-11-19T09:25:44+00:00 Anonymous (anonymous@undisclosed.example.com) https://support.myowntelco.net/doku.php?id=features_and_settings:where-can-i-check-my-account-balance&rev=1763544344&do=diff Where can I check my account balance? ---------- You can check your account balance through the Voice Portal, on the main page, or by dialing *12 or 9912 from a phone connected to our network. Please be aware that the call may not go through if your phone's internal dial plan is not set up to allow the *12 or 9912 prefix to be passed to our network.