feature – MyOwnTelco Support

Do you offer 911 service?

MyOwn Telco — Tue, 02 May 2017 18:56:55 +0000

Yes. MyOwn Telco is duly registered with the CRTC and provides 911 services to its customers.

911 Service is also offered free of charge to all of our customers that have a JaFone or Business plan.

Once you have acquired a phone number, you need to fill the following form and send it to the support team so we can complete your 911 registration:

Download 911 registration form here

How can I dial free of charge from one of the worldwide access points?

MyOwn Telco — Tue, 02 May 2017 12:29:58 +0000

Dial the local number for the city you are in, free of charge, and at the prompt enter *9824 followed by a phone number that pertains to our network. Regular charges will occur if you connect to a conference bridge or the calling card system.

Example; if you are in Paris, France, and want to reach a Canadian phone number (e.g. 514-666-5454), you would call Paris local access point number 1-83-90-70-70 and then at the prompt enter *98245146665454.

To reach our calling card system, at the prompt enter *98248778216033

To reach a conference bridge, at the prompt enter *98248774544502

We have a presence in all following countries; the complete list with cities and phones numbers is available through the Voice Portal:

Argentina
Australia
Austria
Belgium
Brazil
Bulgaria
Canada
Chile
Croatia
Cyprus
Czech Republic
Denmark
Dominican republic
Finland
France
Georgia
Germany
Hungary
Ireland
Israel
Italy
Japan
Latvia
Mexico
Netherlands
New Zealand
Norway
Peru
Poland
Romania
Russia
Slovenia
South Africa
Spain
Sweden
Switzerland
United Kingdom
United States

What is a web call-back?

MyOwn Telco — Sun, 30 Apr 2017 19:31:35 +0000

Web call-back is the ability to initiate a phone call directly from the Voice Portal.

Located in the Functions section, the web call-back features allows you to specify a number to dial so that when it is answered, the callee will be conferenced with the destination number. This could for instance be used to have the system dial your cellular phone, and once the call is answered, the system would conference you with the final destination number.

Any phone number can be used and the country code prefix is mandatory, for example: 15148885252.

In place of using a phone number, you can also have your currently registered phone to be dialed for the initial system call.

The destination call can either be a phone number, a contact name or a conference bridge, if you already have reserved one.

How do I use speed dialing?

MyOwn Telco — Sun, 30 Apr 2017 17:26:02 +0000

To use speed dialing for your contacts, simply dial the prefix that has been set in the Contacts section of the Voice Portal.

For example, if the speed dialing code for a particular contact is 5, simply dial **5.

Please note that the call will fail if your phone device’s internal dialplan is not configured to pass the **5 prefix to our network.

How does call forwarding work?

MyOwn Telco — Sun, 30 Apr 2017 17:10:48 +0000

In order to forward inbound calls to a phone located outside of our network, you need to access the Function section of the Voice Portal and specify the phone number at which you want to forward calls to, and then activate call forwarding.

The country prefix always need to be specified when you input the phone number, for example: 15148882424.

You can also activate call forwarding directly from a phone connected to our network by using the *72 or 9972 prefix. For example: *7215148882424 or 997215148882424.

To deactivate call forwarding directly from a phone connected to our network, either dial *73 or 9973.

Please note that the call will fail if your phone device’s internal dialplan is not configured to pass the different prefixes to our network.

Can I call other users on the network?

MyOwn Telco — Sun, 30 Apr 2017 16:55:38 +0000

Yes. You can call other users on the network by dialing their six digit account number. Network calls are also free.

How does call recording work?

MyOwn Telco — Sun, 30 Apr 2017 16:51:08 +0000

There are two different ways to record a call;

In order to record a call that you are about to dial, either add *18 or 9918 as a prefix to the phone number. For example, to record a call to 5148882424, either dial *185148882424 or 99185148882424.

Please note that the call will fail if your phone device’s internal dialplan is not configured to pass the *18 or 9918 prefix to our network.

If you wish to record a call that is already established, either inbound or outbound, you will need to dial *18 to start the recording. Once finished, dial *18 again or just hangup.

Once the recording is finished, you will receive an e-mail containing the sound file.

Please note that prior to perform recordings on already established calls, you will need to acquire the “Recording on demand” service, which you can order on-line through the Voice Portal. Outbound calls that are dialed with a prefix, however, don’t need any service to be activated.

Can I get two phones to register on the same account?

MyOwn Telco — Sat, 29 Apr 2017 20:49:03 +0000

Yes. You must configure your two phones using the registration info that has been provided to you in the account confirmation e-mail that you have received. The first phone device should use your six digit account number as the username, while your second phone should use the same account number plus the letter ‘B‘ at the end.

For example, if your account number is 123456, then your first phone device would need to register with the username set as 123456 while the second phone device will need to register with the username 123456B.

Both phones need to use the same password and SIP gateway information.

Please note that you will need to use distinct SIP ports for each phone; for instance, the first phone can be configured to use SIP port 5060 while the second one can use 5061.

Once your two phones are registered, receiving a call will ring both of your phones at the same time. You will also be able to place calls on both phones simultaneously.