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	<title>phone &#8211; MyOwnTelco Support</title>
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	<link>https://support.myowntelco.net</link>
	<description>Support for MyOwnTelco Solutions</description>
	<lastBuildDate>Thu, 14 Feb 2019 15:18:49 +0000</lastBuildDate>
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	<title>phone &#8211; MyOwnTelco Support</title>
	<link>https://support.myowntelco.net</link>
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	<item>
		<title>Can I register a second phone using the same account?</title>
		<link>https://support.myowntelco.net/can-i-register-a-second-phone-on-the-same-account/</link>
		
		<dc:creator><![CDATA[MyOwn Telco]]></dc:creator>
		<pubDate>Thu, 14 Feb 2019 15:18:20 +0000</pubDate>
				<category><![CDATA[Features and Settings]]></category>
		<category><![CDATA[account]]></category>
		<category><![CDATA[phone]]></category>
		<guid isPermaLink="false">http://support.myowntelco.net/?p=474</guid>

					<description><![CDATA[Yes. As an example, if your account number is &#8220;444444&#8221; and password is &#8220;555555&#8221; you will then have to individually register the two phones using the following credentials: Phone #1: Username &#8220;444444&#8221; and password &#8220;555555&#8221; Phone #2: Username &#8220;444444B&#8221; and password &#8220;555555&#8221;]]></description>
										<content:encoded><![CDATA[
<p>Yes. As an example, if your account number is &#8220;444444&#8221; and password is &#8220;555555&#8221; you will then have to individually register the two phones using the following credentials:</p>



<p>Phone #1:  </p>



<p>Username &#8220;444444&#8221; and password &#8220;555555&#8221;</p>



<p></p>



<p>Phone #2:  </p>



<p>Username &#8220;444444<strong>B</strong>&#8221; and password &#8220;555555&#8221; </p>



<p></p>
]]></content:encoded>
					
		
		
			</item>
		<item>
		<title>Can you port my fax number?</title>
		<link>https://support.myowntelco.net/can-you-port-my-fax-number/</link>
		
		<dc:creator><![CDATA[MyOwn Telco]]></dc:creator>
		<pubDate>Wed, 10 May 2017 18:09:46 +0000</pubDate>
				<category><![CDATA[Number Porting]]></category>
		<category><![CDATA[fax]]></category>
		<category><![CDATA[LNP]]></category>
		<category><![CDATA[number]]></category>
		<category><![CDATA[phone]]></category>
		<category><![CDATA[port]]></category>
		<guid isPermaLink="false">http://support.myowntelco.net/?p=439</guid>

					<description><![CDATA[Yes, absolutely. Porting a fax number follows the same process as porting any other phone number. Reach out to our support team for more information on the LNP process. &#160; &#160;]]></description>
										<content:encoded><![CDATA[<p>Yes, absolutely. Porting a fax number follows the same process as porting any other phone number. Reach out to our support team for more information on the LNP process.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
]]></content:encoded>
					
		
		
			</item>
		<item>
		<title>How much does porting a number cost?</title>
		<link>https://support.myowntelco.net/how-much-does-porting-a-number-cost/</link>
		
		<dc:creator><![CDATA[MyOwn Telco]]></dc:creator>
		<pubDate>Tue, 02 May 2017 13:18:58 +0000</pubDate>
				<category><![CDATA[Number Porting]]></category>
		<category><![CDATA[cost]]></category>
		<category><![CDATA[LNP]]></category>
		<category><![CDATA[number]]></category>
		<category><![CDATA[phone]]></category>
		<category><![CDATA[port]]></category>
		<category><![CDATA[transfer]]></category>
		<category><![CDATA[transferring]]></category>
		<guid isPermaLink="false">http://support.myowntelco.net/?p=359</guid>

					<description><![CDATA[Porting a number costs $10.00 which is withdrawn from your account at the beginning of the process. Please note that the porting fees will not be reimbursed if it is cancelled by you or if we are unable to perform the transfer due to any contractual clauses and/or any technical particularities (e.g. number is part [&#8230;]]]></description>
										<content:encoded><![CDATA[<p>Porting a number costs $10.00 which is withdrawn from your account at the beginning of the process.</p>
<p>Please note that the porting fees will not be reimbursed if it is cancelled by you or if we are unable to perform the transfer due to any contractual clauses and/or any technical particularities (e.g. number is part of a hunt group), as the transfer process cannot break these.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
]]></content:encoded>
					
		
		
			</item>
		<item>
		<title>How do I port my number onto your network?</title>
		<link>https://support.myowntelco.net/how-do-i-port-my-number-onto-your-network/</link>
		
		<dc:creator><![CDATA[MyOwn Telco]]></dc:creator>
		<pubDate>Tue, 02 May 2017 13:10:23 +0000</pubDate>
				<category><![CDATA[Number Porting]]></category>
		<category><![CDATA[LNP]]></category>
		<category><![CDATA[number]]></category>
		<category><![CDATA[phone]]></category>
		<category><![CDATA[port]]></category>
		<category><![CDATA[porting]]></category>
		<category><![CDATA[transfer]]></category>
		<guid isPermaLink="false">http://support.myowntelco.net/?p=357</guid>

					<description><![CDATA[Porting a number takes an average of 5 working days and mainly depends on the loosing carrier. The process also doesn&#8217;t involve any line interruption as the number is being transferred. You still retain ownership of the phone numbers you port onto our network. The steps to port a phone number are the following; Make [&#8230;]]]></description>
										<content:encoded><![CDATA[<p>Porting a number takes an average of 5 working days and mainly depends on the loosing carrier. The process also doesn&#8217;t involve any line interruption as the number is being transferred.</p>
<p>You still retain ownership of the phone numbers you port onto our network.</p>
<p>The steps to port a phone number are the following;</p>
<ul>
<li>Make sure your account has sufficient funds to cover the transaction;</li>
<li>Make sure that the phone number you are transferring is not tied by any contract or technical particularities (e.g. part of a hunt group), as the transfer process cannot break these (*);</li>
<li>Scan and sign your latest bill on a blank space and send it to our support team, specifying the account number that needs to be used;</li>
</ul>
<p>The support team will then keep you updated at all time on the transfer process.</p>
<p>*Please note that the porting fees will not be reimbursed if it is cancelled by you or if we are unable to perform the transfer due to any contractual clauses and/or any technical particularities.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
]]></content:encoded>
					
		
		
			</item>
		<item>
		<title>Do you sell phones, ATAs and other devices?</title>
		<link>https://support.myowntelco.net/do-you-sell-phones-atas-and-other-devices/</link>
		
		<dc:creator><![CDATA[MyOwn Telco]]></dc:creator>
		<pubDate>Sun, 30 Apr 2017 16:17:44 +0000</pubDate>
				<category><![CDATA[Phones]]></category>
		<category><![CDATA[ATA]]></category>
		<category><![CDATA[hardware]]></category>
		<category><![CDATA[phone]]></category>
		<category><![CDATA[quote]]></category>
		<category><![CDATA[sell]]></category>
		<guid isPermaLink="false">http://support.myowntelco.net/?p=330</guid>

					<description><![CDATA[Yes. Please contact our support team in order to have a quote for the hardware you need. We usually ship within 24h once a payment is received. &#160; &#160;]]></description>
										<content:encoded><![CDATA[<p>Yes. Please contact our support team in order to have a quote for the hardware you need. We usually ship within 24h once a payment is received.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
]]></content:encoded>
					
		
		
			</item>
		<item>
		<title>What is BYOD?</title>
		<link>https://support.myowntelco.net/what-is-byod/</link>
		
		<dc:creator><![CDATA[MyOwn Telco]]></dc:creator>
		<pubDate>Sun, 30 Apr 2017 15:45:34 +0000</pubDate>
				<category><![CDATA[Phones]]></category>
		<category><![CDATA[BYOD]]></category>
		<category><![CDATA[phone]]></category>
		<category><![CDATA[policy]]></category>
		<guid isPermaLink="false">http://support.myowntelco.net/?p=313</guid>

					<description><![CDATA[Bring your own device (BYOD) refers to the policy of permitting customers to use personally owned devices (SIP phones, ATAs, laptops, tablets, and smart phones) with their Internet Telephony Service Providers (ITSP) network. The phenomenon is commonly referred to as IT consumerization. MyOwn Telco adheres to this policy and lets you use your own phone device on its [&#8230;]]]></description>
										<content:encoded><![CDATA[<p><b>Bring your own device</b> (<b>BYOD</b>) refers to the policy of permitting customers to use personally owned devices (SIP phones, ATAs, laptops, tablets, and smart phones) with their Internet Telephony Service Providers (ITSP) network. The phenomenon is commonly referred to as IT consumerization.</p>
<p>MyOwn Telco adheres to this policy and lets you use your own phone device on its  network.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
]]></content:encoded>
					
		
		
			</item>
		<item>
		<title>Can I get two phones to register on the same account?</title>
		<link>https://support.myowntelco.net/can-i-get-two-phones-to-register-on-the-same-account/</link>
		
		<dc:creator><![CDATA[MyOwn Telco]]></dc:creator>
		<pubDate>Sat, 29 Apr 2017 20:49:03 +0000</pubDate>
				<category><![CDATA[Features and Settings]]></category>
		<category><![CDATA[account]]></category>
		<category><![CDATA[feature]]></category>
		<category><![CDATA[phone]]></category>
		<category><![CDATA[register]]></category>
		<category><![CDATA[two]]></category>
		<guid isPermaLink="false">http://support.myowntelco.net/?p=307</guid>

					<description><![CDATA[Yes. You must configure your two phones using the registration info that has been provided to you in the account confirmation e-mail that you have received. The first phone device should use your six digit account number as the username, while your second phone should use the same account number plus the letter &#8216;B&#8216; at [&#8230;]]]></description>
										<content:encoded><![CDATA[<p>Yes. You must configure your two phones using the registration info that has been provided to you in the account confirmation e-mail that you have received. The first phone device should use your six digit account number as the username, while your second phone should use the same account number plus the letter &#8216;<strong>B</strong>&#8216; at the end.</p>
<p>For example, if your account number is <strong>123456</strong>, then your first phone device would need to register with the username set as 123456 while the second phone device will need to register with the username <strong>123456B</strong>.</p>
<p>Both phones need to use the same password and SIP gateway information.</p>
<p>Please note that you will need to use distinct SIP ports for each phone; for instance, the first phone can be configured to use SIP port <strong>5060</strong> while the second one can use <strong>5061</strong>.</p>
<p>Once your two phones are registered, receiving a call will ring both of your phones at the same time. You will also be able to place calls on both phones simultaneously.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
]]></content:encoded>
					
		
		
			</item>
		<item>
		<title>I have a problem configuring my phone device/system, can you help?</title>
		<link>https://support.myowntelco.net/i-have-a-problem-configuring-my-phone-devicesystem-can-you-help/</link>
		
		<dc:creator><![CDATA[MyOwn Telco]]></dc:creator>
		<pubDate>Sat, 29 Apr 2017 20:41:18 +0000</pubDate>
				<category><![CDATA[Support]]></category>
		<category><![CDATA[configuration]]></category>
		<category><![CDATA[device]]></category>
		<category><![CDATA[help]]></category>
		<category><![CDATA[phone]]></category>
		<category><![CDATA[system]]></category>
		<guid isPermaLink="false">http://support.myowntelco.net/?p=305</guid>

					<description><![CDATA[Yes. We always do what is possible to have you up and running. Customer support is an important part of our philosophy. We&#8217;ll do the best to help you no matter the type of equipment you are using. &#160; &#160;]]></description>
										<content:encoded><![CDATA[<p>Yes. We always do what is possible to have you up and running. Customer support is an important part of our philosophy. We&#8217;ll do the best to help you no matter the type of equipment you are using.</p>
<p>&nbsp;</p>
<p>&nbsp;</p>
]]></content:encoded>
					
		
		
			</item>
		<item>
		<title>Which Linux phone is supported?</title>
		<link>https://support.myowntelco.net/which-linux-phone-is-supported/</link>
		
		<dc:creator><![CDATA[MyOwn Telco]]></dc:creator>
		<pubDate>Sat, 29 Apr 2017 20:22:37 +0000</pubDate>
				<category><![CDATA[Phones]]></category>
		<category><![CDATA[linux]]></category>
		<category><![CDATA[phone]]></category>
		<guid isPermaLink="false">http://support.myowntelco.net/?p=295</guid>

					<description><![CDATA[.]]></description>
										<content:encoded><![CDATA[<p>.</p>
]]></content:encoded>
					
		
		
			</item>
		<item>
		<title>Which Android phone is supported?</title>
		<link>https://support.myowntelco.net/which-android-phone-is-supported/</link>
		
		<dc:creator><![CDATA[MyOwn Telco]]></dc:creator>
		<pubDate>Sat, 29 Apr 2017 20:21:41 +0000</pubDate>
				<category><![CDATA[Phones]]></category>
		<category><![CDATA[android]]></category>
		<category><![CDATA[phone]]></category>
		<guid isPermaLink="false">http://support.myowntelco.net/?p=293</guid>

					<description><![CDATA[.]]></description>
										<content:encoded><![CDATA[<p>.</p>
]]></content:encoded>
					
		
		
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