Roaming is a security feature implemented for all accounts, that restricts international usage. By default, all accounts have roaming disabled. If you intend to travel and make calls from outside of your country of residence, please let us know so that we can enable roaming on your account. Please note that there are no extra […]
Category: Features and Settings
Can I register a second phone using the same account?
Yes. As an example, if your account number is “444444” and password is “555555” you will then have to individually register the two phones using the following credentials: Phone #1: Username “444444” and password “555555” Phone #2: Username “444444B” and password “555555”
For how long do you retain users data?
MyOwn Telco presently retains user data and documents for the following periods of time: Call records (CDRs): 3 years SMS records: 3 years Fax documents: 3 years Voicemail messages: 3 months Campaign data and recordings: 3 years API reporting data: 2 years
How do I send a fax by e-mail?
In order to send a fax by e-mail you will first need to acquire a fax line. Once you know your fax line number, you can use it to send a document by sending an e-mail to: <your-fax-number>@myowntelco.net. For example, if your fax phone number is 514-666-5454 and that you need to send a document […]
How can I configure my Asterisk PBX?
Follow this example to interconnect an Asterisk PBX to our platform replacing 111111 with your 6 digits account number and 222222 with your password: SIP.CONF [general] register => 111111:[email protected]  host=sip.myowntelco.net type=friend username=111111 secret=222222 context=incoming-sip dtmfmode=rfc2833 qualify=yes disallow=all allow=ulaw,g729,gsm insecure=port,invite nat=no IAX.CONF [general] register => 111111:[email protected]  host=iax2.myowntelco.net type=friend username=111111 secret=222222 context=incoming-iax dtmfmode=rfc2833 qualify=yes disallow=all […]
Do you support faxes and T.38 protocol?
Yes. Fax machines are supported through the T.38 fax protocol which is implemented in all standard fax machines. If you owe a fax machine and would like to use it on our network, then you will need an ATA (Analog Telephone Adaptor) for your Fax machine to connect to. The ATA will in turn need […]
Do you offer 911 service?
Yes. MyOwn Telco is duly registered with the CRTC and provides 911 services to its customers. 911 Service is also offered free of charge to all of our customers that have a JaFone or Business plan. Once you have acquired a phone number, you need to fill the following form and send it to the […]
How can I dial free of charge from one of the worldwide access points?
Dial the local number for the city you are in, free of charge, and at the prompt enter *9824 followed by a phone number that pertains to our network. Regular charges will occur if you connect to a conference bridge or the calling card system. Example; if you are in Paris, France, and want to reach a […]
What is a web call-back?
Web call-back is the ability to initiate a phone call directly from the Voice Portal. Located in the Functions section, the web call-back features allows you to specify a number to dial so that when it is answered, the callee will be conferenced with the destination number. This could for instance be used to have the system […]
How do I use speed dialing?
To use speed dialing for your contacts, simply dial the prefix that has been set in the Contacts section of the Voice Portal. For example, if the speed dialing code for a particular contact is 5, simply dial **5. Please note that the call will fail if your phone device’s internal dialplan is not configured […]