Features and Settings
How can I enable roaming on my account?
Roaming is a security feature that restricts international usage for all accounts. By default, roaming is turned off. […]
Can I register a second phone using the same account?
Yes, you can. For example, if your account number is “444444” and your password is “555555,” you will need to register each phone individually with the following credentials: […]
For how long do you retain users' data?
How do I send a fax by e-mail?
To send a fax via email, you first need to acquire a fax line. After obtaining your fax line number, you can send a document by emailing it in the format: <your-fax-number>@myowntelco.net […]
How can I configure my Asterisk PBX?
Follow this example to interconnect an Asterisk PBX to our platform, replacing 111111 with your 6-digit account number and 222222 with your password: […]
Do you support faxes and T.38 protocol?
Yes, we support fax machines using the T.38 fax protocol, which is a standard feature in all fax machines. […]
Do you offer 911 service?
Yes, MyOwn Telco is officially registered with the CRTC and provides 911 services to all of our customers. […]
How can I make a free call from one of the worldwide access points?
To make a free call from one of our worldwide access points, simply dial the local number for the city you are in. Once connected, follow the prompts and enter *9824 followed by the phone number you wish to reach that is part of our network. […]
What is a web call-back?
A web call-back is a feature that allows you to initiate a phone call directly from the Voice Portal. […]
How do I use speed dialing?
To use speed dialing for your contacts, simply dial the prefix that was set in the Contacts section of the Voice Portal. […]
Where can I check my account balance?
You can check your account balance through the Voice Portal, on the main page, or by dialing *12 or 9912 from a phone connected to our network. […]
What is the default password for my voicemail?
The default password for your voicemail system is 4321. We recommend changing it as soon as you access the system for the first time.
How does call forwarding work?
To forward incoming calls to a phone outside our network, you need to access the Function section of the Voice Portal. There, you can specify the phone number to which you want to forward calls and activate call forwarding. […]
Can I call other users on the network?
Yes. You can call other users on the network by dialing their 6-digit account number. Network calls are free of charge.
How does call recording work?
There are two ways to record a call: 1. Recording an Outgoing Call and 2. Recording an Ongoing Call. […]